Job Search

Sales Order Processor

Our client has been established for over 20 years now and is looking to expand their team in Cardiff. They provide a bespoke glass and glazing service for both commercial and domestic clients. With no job too big, they are truly experts in the field and can offer custom designs for specific needs, such as curved glass balustrades, mirrors, back painted glass and so much more!

Growing from strength to strength, they have built strong lasting partnerships with clients such as Premier Inn, Costa Coffee, Beefeater and many more. To keep up with competition, they have upgraded all machinery in the business so they can continue to be a leader in the field!

Required Skills:

  • Ability to multi-task, priorities, and manage time effectively
  • Able to rapidly de-escalate dissatisfied customers or situations of conflict
  • Adaptable to varied customers, maintaining a pleasant demeanour with all personalities
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Familiarity with CRM systems and practices
  • Listen well
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Track record of over-achieving quota
  • Willing to learn principles of cross-selling, up-selling, and persuasive selling

Duties and Responsibilities:

  • Order Processing
  • Answer all customers’ questions and provide relevant information
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure the standards set forth by the company are maintained by all personnel at all times
  • Follow communication procedures, guidelines, and policies
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Identify and assess customers’ needs to achieve satisfaction
  • Make sure that all products are delivered to customers in a timely manner
  • Manage large amounts of incoming calls
  • Meet personal/customer service team sales targets and call handling quotas
  • Partake in educational opportunities in order to update your knowledge regarding customer service-related responsibilities
  • Provide accurate, valid and complete information by using the right methods/tools
  • Recommend changes that could provide a better experience to customers
  • Record all customer requests and forward those requests to the proper departments
  • Record payments and collect revenue
  • Resolve billing issues and determine the source of the problem to ensure it does not occur in the future
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Take the extra mile to engage customers

If this is something you would like to go for, please get in touch with me on 02920 09 700 or email me on

Dovetail and Slate Ltd is acting as an Employment Agency in relation to this vacancy.

Apply for this job

Fill out the below application form! Make sure you complete all the fields to increase your chances.

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.

You might also like these...

Customer Service Advisor

– Handling queries both inbound and outbound and email channels. – Taking responsibility from product information to complaints – Sustaining customer satisfaction – Good listening skills, able to ientify the needs of the customer and provide assistance accordingly – Ability to meet deadlines – Positive approach to new challenges. Dovetail and Slate Ltd is acting

Read More »

Sales Executive

Our client has been established for over 20 years now and is looking to expand their team in Cardiff. They provide a bespoke glass and glazing service for both commercial and domestic clients. With no job too big, they are truly experts in the field and can offer custom designs for specific needs, such as

Read More »

Head of Sales

Our client has been established for over 20 years now and is looking to expand their team in Cardiff. They provide a bespoke glass and glazing service for both commercial and domestic clients. With no job too big, they are truly experts in the field and can offer custom designs for specific needs, such as

Read More »

Head of Operations

Our client has been established for over 20 years now and is looking to expand their team in Cardiff. They provide a bespoke glass and glazing service for both commercial and domestic clients. With no job too big, they are truly experts in the field and can offer custom designs for specific needs, such as

Read More »

Field Sales Executive

Title Field Sales Manager Location South West Salary £30,000 + BMW & Uncapped Commission Type IT & Broadband We’re not like other broadband providers…and we’re proud of it. Whether it’s our multi-award-winning broadband that actually delivers the speeds it says it does to thousands of residential customers across the South West, our commitment to provide

Read More »

Field Sales Business Development Manager

At Truespeed, we’re not like other broadband providers…and we’re proud of it. Whether it’s our multi-award-winning broadband that actually delivers the speeds it says it does to thousands of residential customers across the South West, our commitment to provide free broadband for life to schools and community hubs passed by our network, or making sure

Read More »
Scroll to Top